Answers to your Questions
COMPANY INFORMATION
Who is Landscape Photo Gear?
Landscape Photo Gear (Pixel One) is from the is team behind popular brands in Australia including NiSi Filters, Sirui, Explorer, Sunwayfoto and Novoflex. We are a team of keen landscape photographers and wanted to bring all our favourite products for Landscape Photography together.
Where are you located?
We are located in Sydney, Australia. Our office address is 20/7 Sefton Rd, Thornleigh, NSW. Every order ships from our warehouse in Sydney to all areas of Australia.
Can I visit you?
The best place to buy is at our online store and you can collect an order from our office rather than have it shipped if you are based in NSW. Please note this is a pickup point and office and not a full retail store.
What Are your Business Hours?
Our office hours are Monday to Friday 9 am to 5 pm (AEDT). We are closed on public holidays and weekends. The best way to contact us is to use the form on our Contact Us page.
SHIPPING INFORMATION
What Shipping Methods Are Available?
We currently provide shipping with Startrack (a subsidiary of Australia Post) to all areas of Australia.
Do You Ship Internationally?
We currently ship to Australia. Find out more about our shipping here.
How Long Will It Take To Get My Order?
Most orders placed before 2 pm on business days will be shipped on the same day. Depending on your location and the selected shipping option it will be 1-5 business days to receive your order. Selecting the Express Shipping option will offer the fastest option to most areas and will usually be delivered to most capital city metro areas in 1-2 business days.
How do I know if my order has shipped? Can I track it?
Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 2 business days, please let us know using the contact form on our Contact Us page. We will be happy to find out what exactly is going on with your order.
You can see your order status at anytime HERE.
PAYMENT INFORMATION
What Payment Methods Are Accepted?
We accept all major credit cards and PayPal using the PayPal network. You can pay with your credit card if you don’t have a PayPal account.
Is Buying On-Line Safe?
We use the PayPal network to process all payment transactions. PayPal offers purchase protection and well as industry-leading security technology. We are a registered family-owned Australian business based in Sydney.
WARRANTY
What Payment Methods Are Accepted?
All the products we offer are supported by the official Australian warranty offered by the local distributors.
Do you offer a warranty for eBay or Amazon Purchases?
Please be aware that you should only buy from authorized resellers on eBay or Amazon stores. That way, you have the benefits of local warranties and support.
ORDERS AND RETURNS
How do I place an Order?
Purchases can be made from our online store or over the phone. Please Contact Us if you need further help in making a purchase.
I made a mistake. Can I change my order?
We strive to process orders as quickly as possible. We will try to accommodate any order change if possible. The quickest way to get in contact with us is by using the contact form on our Contact Us page. Please be sure to include your order number and let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the changes.
Do I need an account to place an order?
Accounts are great as you can record your purchases from us over time. We also have an option to checkout as a guest if you prefer.
How Do I Track My Order?
Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 2 business days, please let us know using the contact form on our Contact Us page. We will be happy to find out what exactly is going on with your order.
You can see your order status at anytime HERE.
How Can I Return a Product?
We do not accept returns for “incorrect choice” or “change of mind” so please choose your products carefully. In special cases, we may agree to exchange incorrectly ordered items that are still in brand new (sealed) condition including the packaging (If an exchange is approved a 10-20% restocking fee may apply). Any freight and insurance costs to return the item to us are at your expense. This includes the liability for any lost freight.
Who should I contact if I have any queries?
The fastest way to contact us is to use the contact form on the Contact Us page. Our business hours are Monday to Friday from 9 am to 5 pm (closed public and NSW holidays) and we will do our best to respond quickly during these hours.
WHY SHOP WITH Landscape Photo Gear?
Expert Advice
Landscape Photo Gear is based in Sydney Australia. We are staffed by a team of landscape photographers that love landscape photography. We can support your order inquiries and answer your questions about getting the best gear for landscape photography.
The best brands in Landscape Photography
We have hand-picked the best accessories and brands we use and love to shoot with. Our range of accessories is extensive and offer the largest range of ND filters, tripods and filters holders in Australia.
Need Assistance?
Send us a message or call our office with any inquiries you have.